Privacy Policy

Last Updated: January 1, 2026

This Privacy Policy explains how pro88 ("we", "us", "our", "Company") collects, uses, discloses, and protects your personal information when you access or use our online betting platform at https://pro88.cam (the "Service", "Platform", "Website"). We are committed to protecting the privacy and security of our users ("you", "your", "Player") and maintaining transparency about our data practices.

By creating an account and using the pro88 Service, you acknowledge that you have read, understood, and agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with any part of this Privacy Policy, you must discontinue use of the Service immediately.

1. Information We Collect

pro88 collects several categories of information to provide, maintain, improve, and secure our Service. The types of information we collect include:

1.1 Personal Identification Information

When you register for a pro88 account, we collect the following personal identification information:

• Full Legal Name: Your complete name as it appears on government-issued identification documents.
• Date of Birth: To verify that you meet the minimum age requirement of 21 years.
• Gender: For demographic analysis and personalized service delivery.
• Residential Address: Your complete street address, city, province, and postal code in Indonesia.
• Email Address: Your valid email address for account communications, transaction confirmations, and important notices.
• Mobile Phone Number: Your Indonesian mobile number for account verification, security notifications, and customer support.
• Government ID Number: Your KTP (Kartu Tanda Penduduk) number, passport number, or driver's license number for KYC (Know Your Customer) verification.

1.2 Financial Information

To process deposits and withdrawals, we collect financial information including:

• Bank Account Details: Bank name (BCA, BRI, BNI, Mandiri, CIMB Niaga, Bank Permata, or other Indonesian banks), account number, and account holder name for processing withdrawals.
• E-Wallet Information: Registered phone numbers or account IDs for OVO, DANA, GoPay, ShopeePay, LinkAja, and other e-wallet services.
• Transaction History: Records of all deposits, withdrawals, bets placed, winnings, bonuses claimed, and account balance changes.
• Payment Method Preferences: Your preferred deposit and withdrawal methods to streamline future transactions.

Please note: pro88 does not store complete credit card numbers, CVV codes, or online banking passwords. Payment processing is handled through secure third-party payment gateways that comply with international security standards.

1.3 Account Activity Information

We automatically collect information about your account activity and platform usage, including:

• Betting History: Details of all bets placed, including bet type, stake amount, odds, outcomes, and timestamps for sports betting, casino games, togel (numbers lottery), sabung ayam (cockfighting), and all other gaming products.
• Game Play Statistics: Session duration, games played, favorite games, win/loss records, and gameplay patterns.
• Bonus Usage: Bonuses claimed, wagering requirement progress, bonus expiry dates, and bonus abuse monitoring data.
• Login Activity: Date, time, and frequency of logins, session duration, and logout events.
• Account Settings Changes: Modifications to password, payment methods, deposit limits, responsible gaming settings, and communication preferences.

1.4 Technical and Device Information

When you access pro88, we automatically collect certain technical information about your device and internet connection:

• IP Address: Your Internet Protocol address to detect location, prevent fraud, and enforce geographic restrictions.
• Device Information: Device type (smartphone, tablet, desktop), operating system (Android, iOS, Windows, macOS), browser type and version, screen resolution, and device identifiers.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to remember your preferences, authenticate your sessions, prevent fraud, and analyze platform usage. See Section 8 for detailed cookie information.
• Usage Data: Pages viewed, features accessed, click patterns, navigation paths, time spent on pages, and referral sources.
• Performance Data: Error logs, crash reports, page load times, and other technical diagnostics to improve platform performance.

1.5 Communications and Support Interactions

When you contact our customer support team or interact with our communications channels, we collect:

• Support Tickets: All inquiries submitted through live chat, email, WhatsApp, or other support channels, including your messages, attachments, and our responses.
• Call Recordings: In certain cases, phone conversations with customer support may be recorded for quality assurance, training, and dispute resolution purposes. You will be notified before any recording begins.
• Feedback and Surveys: Your responses to satisfaction surveys, feedback forms, and promotional communications.

1.6 Verification Documents

For KYC compliance and fraud prevention, we may request and collect copies of identification and verification documents:

• Government-issued photo identification (KTP, passport, driver's license)
• Proof of address documents (utility bills, bank statements, government correspondence dated within 3 months)
• Selfie photographs holding your identification document
• Bank statements or transaction records for source of funds verification

2. How We Use Your Information

pro88 uses the collected information for the following legitimate business purposes:

2.1 Service Provision and Account Management

• Create and manage your betting account
• Process account registrations and verify your identity through KYC procedures
• Authenticate your login sessions and maintain account security
• Process deposits, withdrawals, and all financial transactions
• Enable you to place bets, play casino games, and access all platform features
• Track betting history, calculate winnings, and update account balances in real-time
• Administer bonuses, promotions, loyalty programs, and VIP rewards

2.2 Communication and Customer Support

• Respond to your inquiries, support requests, and complaints
• Send transaction confirmations, bet receipts, and withdrawal notifications
• Provide important account notifications regarding security alerts, Terms updates, and policy changes
• Deliver promotional communications about new games, bonuses, and special offers (with your consent)
• Conduct customer satisfaction surveys to improve service quality

2.3 Security, Fraud Prevention, and Compliance

• Verify your age to ensure compliance with the 21+ age restriction
• Detect and prevent fraudulent activities, money laundering, bonus abuse, and account takeovers
• Monitor betting patterns for signs of match-fixing, syndicate betting, or other suspicious activities
• Comply with Know Your Customer (KYC), Anti-Money Laundering (AML), and Counter-Terrorist Financing (CTF) regulations
• Enforce our Terms & Conditions and investigate Terms violations
• Respond to legal obligations, court orders, subpoenas, and regulatory requests
• Protect the rights, property, and safety of pro88, our users, and the public

2.4 Platform Improvement and Analytics

• Analyze platform usage patterns to improve user experience and interface design
• Conduct A/B testing to optimize features, promotions, and content
• Generate aggregated and anonymized statistics about player behavior, game popularity, and market trends
• Develop new features, games, and services based on user preferences
• Troubleshoot technical issues, optimize platform performance, and fix bugs

2.5 Responsible Gaming

• Monitor gambling behavior for signs of problem gambling
• Enforce deposit limits, time-outs, and self-exclusion settings as requested by players
• Provide resources and support for players experiencing gambling-related difficulties
• Comply with responsible gaming regulations and industry best practices

3. How We Share Your Information

pro88 does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with the following categories of recipients for legitimate business purposes:

3.1 Service Providers and Business Partners

We engage trusted third-party service providers to support our operations, including:

• Payment Processors: Banks, e-wallet providers, and payment gateways that process deposits and withdrawals on your behalf (e.g., BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay).
• KYC Verification Services: Identity verification specialists that authenticate your documents and perform background checks.
• Game Providers: Licensed casino game developers and sports data suppliers (e.g., Pragmatic Play, Evolution Gaming, NetEnt, Microgaming) that power our gaming content.
• Cloud Hosting and IT Infrastructure: Data center providers that store and process our platform data securely.
• Customer Support Tools: Live chat software, ticketing systems, and CRM platforms used to manage player communications.
• Marketing and Analytics Platforms: Services that help us analyze user behavior, deliver targeted promotions, and measure campaign effectiveness.

All service providers are contractually bound to protect your information, use it only for specified purposes, and comply with applicable data protection regulations.

3.2 Legal and Regulatory Authorities

We may disclose your information to government agencies, law enforcement, regulators, and courts when required by law or when we believe in good faith that disclosure is necessary to:

• Comply with legal obligations, court orders, subpoenas, or regulatory requests
• Report suspected money laundering, terrorist financing, or other financial crimes to relevant authorities
• Protect the rights, property, or safety of pro88, our users, or the public
• Investigate or defend against legal claims, lawsuits, or regulatory actions
• Enforce our Terms & Conditions and prevent fraud or other illegal activities

3.3 Business Transfers

In the event that pro88 undergoes a merger, acquisition, asset sale, bankruptcy, or other business transaction, your personal information may be transferred to the acquiring entity as part of the transaction. We will notify you via email and/or prominent notice on the Website of any such change in ownership and provide you with choices regarding your information.

3.4 Aggregated and Anonymized Data

We may share aggregated, de-identified, or anonymized data that cannot reasonably be used to identify you with third parties for research, analytics, marketing, and business intelligence purposes. This includes statistics about player demographics, game popularity, betting trends, and market insights.

4. Data Security

pro88 implements industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include:

• SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL (Secure Socket Layer) or TLS (Transport Layer Security) protocols.
• Secure Data Storage: Personal information is stored on secure servers in access-controlled data centers with physical and electronic safeguards.
• Access Controls: Employee access to personal information is restricted based on job role and necessity, with multi-factor authentication and audit logging.
• Regular Security Audits: We conduct periodic security assessments, vulnerability scans, and penetration testing to identify and address potential risks.
• Firewalls and Intrusion Detection: Advanced firewall systems and intrusion detection software monitor and prevent unauthorized access attempts.
• Data Segregation: Player funds are held in segregated accounts separate from operational funds, protecting your money even in the unlikely event of company insolvency.

Despite our best efforts, no method of electronic transmission or storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account password and notifying us immediately if you suspect unauthorized access to your account.

5. Data Retention

pro88 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our data retention practices include:

• Active Accounts: Personal information associated with active accounts is retained for the duration of your account relationship with pro88.
• Closed Accounts: After account closure, we retain certain information for up to 7 years to comply with legal obligations, resolve disputes, enforce our Terms, prevent fraud, and meet regulatory requirements (particularly AML and financial record-keeping regulations).
• Transaction Records: Betting history, deposit/withdrawal records, and financial transactions are retained for at least 7 years as required by anti-money laundering regulations and tax laws.
• KYC Documents: Identification documents and verification records are retained for at least 5 years after account closure to comply with KYC regulations.
• Marketing Data: If you opt out of marketing communications, we retain your contact information on a suppression list to ensure we do not contact you again.

After the applicable retention period expires, we securely delete or anonymize your personal information in accordance with our data destruction policies.

6. Your Privacy Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information. pro88 respects and facilitates the exercise of the following rights:

6.1 Right to Access

You have the right to request a copy of the personal information we hold about you. You can view most of your account information directly through your account dashboard. For additional information, contact our support team.

6.2 Right to Correction

If you believe any personal information we hold about you is inaccurate, incomplete, or outdated, you have the right to request correction. You can update most information directly through your account settings or by contacting customer support.

6.3 Right to Deletion

You may request deletion of your personal information, subject to certain exceptions. We may retain information when required by law, necessary for legal defense, or to complete transactions you initiated before requesting deletion.

6.4 Right to Restrict Processing

In certain circumstances, you may request that we limit how we use your personal information while we investigate your concerns or verify the accuracy of information.

6.5 Right to Data Portability

Where technically feasible, you have the right to receive your personal information in a structured, commonly used, machine-readable format and transmit it to another service provider.

6.6 Right to Object

You have the right to object to processing of your personal information for direct marketing purposes. You can opt out of marketing emails by clicking the unsubscribe link in any promotional email or adjusting your communication preferences in your account settings.

6.7 Right to Withdraw Consent

Where we process your information based on your consent (e.g., for marketing communications), you have the right to withdraw consent at any time. This will not affect the lawfulness of processing before your consent was withdrawn.

To exercise any of these rights, please contact our Data Protection Officer at [email protected] (displayed as plain text only). We will respond to your request within 30 days and may require verification of your identity before processing your request.

7. International Data Transfers

pro88 operates internationally, and your personal information may be transferred to, stored in, or processed in countries outside Indonesia, including jurisdictions that may not have the same level of data protection as Indonesian law. When we transfer your information internationally, we implement appropriate safeguards such as:

• Standard contractual clauses approved by data protection authorities
• Ensuring third parties maintain adequate data protection standards
• Using secure encryption during data transmission
• Conducting due diligence on the data protection practices of recipients

By using the pro88 Service, you acknowledge and consent to the international transfer of your personal information as described in this Privacy Policy.

8. Cookies and Tracking Technologies

pro88 uses cookies, web beacons, and similar tracking technologies to enhance your experience, secure your account, and analyze platform usage. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and improve our Service.

Types of Cookies We Use:

Cookie Type	Purpose	Duration
Essential Cookies	Enable core functionality like account login, session management, and secure transactions. These cannot be disabled.	Session or up to 30 days
Security Cookies	Detect fraudulent activity, protect against unauthorized access, and verify your identity.	Up to 90 days
Performance Cookies	Analyze how you use the platform, which pages you visit, and how we can improve performance.	Up to 2 years
Preference Cookies	Remember your language, currency, and other settings to personalize your experience.	Up to 1 year
Marketing Cookies	Track your interaction with promotional content and deliver relevant offers based on your interests.	Up to 1 year

You can control cookies through your browser settings. However, disabling essential cookies may impact your ability to access certain features of the pro88 platform. Refer to your browser's help documentation for instructions on managing cookies.

9. Third-Party Links and Services

The pro88 platform may contain links to third-party websites, services, or advertisements that are not operated by us. This Privacy Policy applies only to pro88 and does not cover the data practices of third-party sites. We are not responsible for the privacy policies, content, or practices of external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

pro88 is strictly for adults aged 21 years and older. We do not knowingly collect, use, or disclose personal information from individuals under the age of 21. If we become aware that we have inadvertently collected information from a minor, we will take immediate steps to delete that information and close the associated account. If you believe a minor has provided us with personal information, please contact us immediately at [email protected] (displayed as plain text only).

11. Changes to This Privacy Policy

pro88 reserves the right to modify, update, or revise this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. Material changes will be communicated through:

• A prominent notice on the pro88 homepage
• Email notification to your registered email address
• In-platform notifications upon login

The "Last Updated" date at the top of this document indicates when the most recent changes were made. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of the Service after changes take effect constitutes acceptance of the revised Privacy Policy.

12. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or our data practices, or if you wish to exercise your privacy rights, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 through the pro88 website
• WhatsApp: +62 812 3456 7890

Our Data Protection Officer and customer support team are available around the clock to assist you with privacy-related inquiries in Indonesian and English. We are committed to addressing your concerns promptly and transparently.